The Best Remote Customer Service Jobs to Choose From

Online customer service jobs are increasing in demand as more people go online for help. These jobs require excellent communication skills and a good knowledge of the product or service that you are going to work for. 

The major advantage of online customer service jobs is that it provides a better work-life balance to employees. Besides that, remote employees have more freedom which increases the whole productivity of the company and make the business more competitive as well.

Today, there are many opportunities to find online customer service jobs. Here, we have prepared some of the outstanding online customer service jobs that you can do remotely from anywhere and anytime. To learn more about this opportunities, check out the rest of this article!

Remote Call Center Agent

The days are gone when you required going to a call center to work. With the rise in the availability of in-home broadband internet and widely available VoIP calling service, today call center jobs can be done at home as well. Remote call center jobs can be done from around the world. 

Many companies hire call center agents for their own business needs or may contact BPO (Business Process Outsourcing) firms that provide call center services in exchange for a fee.

The duties of the remote call center agents are similar to that of any call center agents, which includes answering incoming calls as well as managing and resolving the customer's complaints. In addition, you may also be required to sell products and escalate issues to the supervisors. It all depends on what kind of company you are working with or working for.

Chat Agent Jobs

Chat agent jobs are suitable for those who like to work remotely or work-from-home but do not want to speak on the phone. A chat agent's job is to communicate through live chats or email to answer questions and solve the problems of the incoming customers. Very similar to the call center agents, they function on the frontline of customer service. 

Therefore, chat agents must have outstanding communicating skills with customers directly. To keep the customers happy and satisfied, the chat agents are required to perform a wide range of tasks. That may include documentation of problems and issues, learning about the new products and services, and even identifying the possible website errors. 

Customer Support Engineer

Customer support engineer jobs combine the basic communication skills of call center jobs with specialized technical and computer skills. They offer high-quality solutions to the problems of the customers, without having to work at the office. They can be part-time or full-time while some companies may offer flexible schedules including daytime, nighttime, or even weekend shifts.

Remote customer support engineers provide customer service while answering questions, installing software, or troubleshooting technical problems. You, as a remote customer support engineer can work and communicate through phone, emails, or other technological means. A support engineer must possess excellent communication and customer service skills in order to address the complex issues of non-technical consumers.

Remote Telephone Research Interviewer

Today, many companies hire capable individuals and professionals to specialize in this type of outbound calling. As a telephone research interviewer, you are required to call customers on behalf of the company and conduct a survey about their experience, over the phone. 

Basically, your duty is to conduct a research survey, record the answers, and upload them to the company's database. This provides a unique insight about the consumers' behavior, the product, and services to the company. Since this work occurs completely over the phone, it is very easy for you to work from home. 

Companies Offering Remote Customer Service Jobs

Working from home is the dream job situation for millions of workers in the market. In addition, the outbreak of the coronavirus pandemic has required people to be quarantined and made it almost compulsory to work from home. To your surprise, there are hundreds of companies that provide you with an opportunity to work remotely as a customer service agent. Some of them are the following.

  1. Working Solutions, a company based in Dallas, Texas, provides home-based customer service and sales agent jobs. You can work full-time, part-time, or as a freelancer. 
  2. Amazon, the largest online retailer in the world, also provides workers with various job opportunities to work-from-home. The current positions being offered include sales, advertising, account management, customer service. You can access Amazon jobs from home on the Virtual Locations Page.

The Bottom Line

Customer service jobs are a great way of getting your foot in the door with a variety of industries. However, the competition for these positions is very extreme. Remote customer service is the way of the future and it is time to embrace the benefits of working remotely. 

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